HER MIDLIFE REDESIGNED
Privacy Policy
Business Name: Renae Ann Burton trading as Her Midlife Redesigned
ABN: 33 530 616 550
Location: Queensland, Australia
Email: [email protected]
Last Updated: 5 November 2026
1. Our Commitment to Your Privacy
Her Midlife Redesigned (HMR, we, us or our) respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with our websites, landing pages, quizzes, coaching programs, digital products, workshops, events and online communities.
We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.
2. Personal Information We Collect
Depending on how you interact with HMR, we may collect:
Your name, email address and telephone number
Booking, registration and enrolment information
Purchase, billing, invoice and payment-plan information
Quiz responses, survey answers and coaching goals
Information provided in onboarding forms
Communications, enquiries, feedback and complaints
Information you voluntarily share during coaching or community activities
Testimonials, photographs, audio and video recordings where relevant
Emergency contact information
Website usage information and technical data
We aim to collect only information reasonably necessary for our business activities and services.
3. Sensitive Information
You may choose to share sensitive personal information during coaching, onboarding or other interactions with HMR.
This may include information about your physical or mental health, wellbeing or personal circumstances.
We aim to collect sensitive information only where reasonably necessary and with consent where required by law.
You are not required to disclose sensitive personal experiences or health information during group coaching discussions.
We do not use sensitive health information for unrelated advertising or disclose it to advertisers.
4. How We Collect Personal Information
We may collect information when you:
Visit our website or landing pages
Complete a quiz, survey, enquiry or registration form
Book a discovery or coaching call
Subscribe to our email communications
Purchase a program, membership or digital product
Complete an onboarding questionnaire
Participate in coaching sessions or community discussions
Contact us by email, social media or other communication channels
Provide feedback, testimonials or other content
Where practicable, you may make a general enquiry without providing unnecessary identifying information.
We require certain personal information to process purchases, provide access to services and administer enrolments.
5. How We Use Your Information
We use personal information to:
Respond to enquiries and requests
Manage appointments, bookings and enrolments
Process purchases, payments and invoices
Deliver coaching, courses, digital products and community access
Provide learning resources and customer support
Send essential service and account communications
Send marketing communications where permitted
Improve our services and participant experience
Support appropriate group safety and wellbeing procedures
Respond to complaints or emergencies
Meet legal, taxation and recordkeeping obligations
We will not use or disclose personal information for unrelated purposes unless permitted by law or supported by appropriate consent.
6. Email Marketing and Communications
We may send information about HMR programs, resources, workshops, events and other offerings where permitted by applicable law.
Marketing emails will include an unsubscribe option.
You may also request removal from marketing communications by emailing [email protected].
Unsubscribing from marketing communications does not prevent us from sending essential transactional, payment, enrolment or service-related messages.
7. Payments and Financial Information
Payments may be processed through third-party payment providers, including Stripe and PayPal.
HMR may receive transaction information, payment status, billing details and limited payment information necessary to administer purchases and payment arrangements.
The relevant payment provider processes full payment card details, rather than HMR intentionally storing them in its own business records.
Payment providers operate under their own privacy and security policies.
8. Coaching Sessions, Recordings and Community Privacy
Some group coaching sessions may be recorded for participant learning and educational purposes.
Where recordings capture identifiable voices, images or personal contributions, participants will be informed about the recording arrangements.
Access to recordings will be restricted to authorised participants for the period specified in the relevant coaching agreement.
HMR takes reasonable steps to protect confidentiality. However, absolute confidentiality cannot be guaranteed in a group environment.
Participants are encouraged to exercise personal discretion when sharing sensitive information.
Confidential group coaching recordings will not be used for public marketing without appropriate separate consent.
9. Testimonials, Photography and Promotional Content
We may invite clients to provide testimonials or consent to photographs, videos or personal stories being used for promotional purposes.
Appropriate permission will be obtained before identifiable participant content is used for public marketing.
Declining promotional consent will not affect access to purchased services.
10. Third-Party Service Providers
HMR uses third-party technology and service providers to operate its business.
These may include:
GoHighLevel: Customer relationship management, websites, landing pages, bookings, email automation, courses and community services
Stripe and PayPal: Payment processing
Google Workspace: Business email, documents, administration and cloud storage
Other service providers used for communications, hosting, accounting, technical support and business operations
These providers may process personal information on our behalf or as independent service providers.
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
We may also disclose information to professional advisers, regulators, emergency services or other parties where required or permitted by law.
11. Overseas Processing and Disclosure
Her Midlife Redesigned uses cloud-based technology and third-party service providers to operate its business.
Some of these providers operate internationally, meaning personal information may be stored, processed or accessed outside Australia.
These providers include GoHighLevel, Google Workspace, Stripe, PayPal and Meta platforms where relevant.
Overseas locations may include the United States and other countries in which these providers or their authorised service providers operate.
Where Australian privacy law applies, HMR takes reasonable steps to comply with its obligations concerning overseas disclosure of personal information, including the Australian Privacy Principles where applicable.
We seek to use reputable service providers with appropriate privacy and security practices and limit personal information shared to what is reasonably necessary.
You may contact us at [email protected] for further information about our use of overseas service providers.
12. Cookies and Website Tracking
Our websites and associated platforms may use cookies and similar technologies for website functionality, security, analytics and user experience.
Additional advertising or conversion-tracking technologies may be used where enabled and appropriately disclosed.
You can manage many cookies through your browser settings.
Where applicable law requires additional notice or consent for particular tracking technologies, HMR will provide appropriate information or controls.
13. Storage and Security of Personal Information
Personal information may be stored in secure third-party business systems, including customer management platforms, cloud storage services and payment systems.
HMR takes reasonable administrative, technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
Secure business platforms
Password protection and multifactor authentication where available
Access controls and restricted permissions
Appropriate account security practices
Reasonable safeguards when engaging third-party providers
No online system can guarantee absolute security.
14. Recordkeeping, Retention and Disposal
HMR may retain records of enrolment, contractual acceptance, payments, communications and participation where reasonably necessary for service delivery, administration, dispute resolution and legal obligations.
Personal information is retained only for as long as reasonably necessary or required by applicable law.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless continued retention is required or permitted by law.
15. Accessing and Correcting Your Information
You may request access to personal information HMR holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be sent to:
We may need to verify your identity before releasing personal information.
We will respond within a reasonable timeframe and explain any lawful reason for refusing a request.
16. Privacy Complaints
If you believe your personal information has been mishandled, please contact:
Please describe your concern and how you would like to resolve it.
We will acknowledge your complaint, investigate it fairly and aim to provide a substantive response within 30 days.
If we need additional time, we will explain the delay.
If you remain dissatisfied, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
OAIC website: https://www.oaic.gov.au
17. Automated Processing
HMR may use automated systems to process quiz responses, organise contacts, deliver relevant resources and administer enrolments.
These systems may categorise responses or trigger communications based on information provided.
HMR does not intend to use solely automated decision-making to determine significant legal rights or similarly significant individual outcomes.
If our use of automated decision-making changes, we will update this policy and provide any additional information required by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy as our services, systems or legal obligations change.
We will publish the current version on our website with its latest update date.
19. Contact Information
Renae Ann Burton trading as Her Midlife Redesigned
ABN 33 530 616 550
Queensland, Australia
Email: [email protected]
End of Privacy Policy